Industries: Healthcare practice

 

Healthcare executives are faced with the constant challenge of balancing patient needs with financial resources. Consumers are demanding more and better care, and the cost of that care is exploding. The M² Healthcare practice solves problems challenging all healthcare organizations.

 

Since 1988, M² has worked with more than 150 healthcare providers such as Kaiser Permanente, Scripps Health, and Children's Hospital, and payers such as PacifiCare Health Systems, Blue Shield of California, and WellPoint Health Networks to help them improve and grow their businesses.

 

For the Healthcare industry we provide expertise across key functional areas including: Finance & Accounting, Marketing & Sales, Human Resources, Operations, Information Technology, and Strategy & Management.

 

Providers: By tapping into M² consultant expertise, health care providers (hospitals, health systems, and niche service providers) can improve their operations while maintaining their focus on patients. Recent engagements include:

  • Balanced Scorecard/Dashboard Initiative
  • Compensation and Benefits Analysis
  • Enrollment Cycle Time Reduction (Six Sigma)
  • Interim Management
  • Medicare Supplement Market Analysis
  • Systems Integration
  • Call-Center Process Analysis
  • Recruiting
  • Organizational Development

Payers: M² consultants help health insurance companies, health-maintenance organizations (HMOs), preferred-provider organizations (PPO’s), and benefits managers respond to changes in technology, demographics, and legislation. Recent engagements include:

  • Instructional Design and Training
  • Call Center Efficiency
  • Sector Strategy and Marketing
  • Interim Management
  • Quality Assurance and Testing
  • Workflow Analysis
  • Regulatory Compliance
  • Customer Relationship Management (CRM) System Implementation
  • Restructuring Back Office Operations